Mobile / Live
m71 has put together clear answers to the questions we hear most — from how to move between sports markets and casino tables, to how your bKash or Bank Transfer wallet connects to your account. Check the section that matches your question and follow the steps shown there.
This FAQ covers the questions that come up most often when you are setting up your account, making a deposit, or switching between the sportsbook and the casino lobby. Each answer points directly to the step or account area that resolves the issue — no generic advice, no guesswork.
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If you have read through the FAQ and still need help, our support team is reachable through the channels published directly on the site. Use the route that suits your situation — live chat is the fastest path for account or payment queries, while email works well for anything that requires a screenshot or document attachment. All routes go to the same team; you do not need to decide which department handles your issue.
Open the chat icon on any page of the site. Type your question and our team will respond. This is the route most people use for bKash deposit queries and account access issues. Available through the site's bottom navigation bar.
Send your query to the support email address listed on the Contact page. Include your account username and a description of the issue. Useful when you need to attach a Bank Transfer receipt or a payment screenshot for reference.
The Help Centre link sits in the site footer. It groups common account, payment and navigation questions by topic so you can work through a step-by-step resolution without waiting for a reply. Check here first for wallet and login steps.
The answers on this page are written and reviewed by the same team that configures the account, payment and game systems. When a process changes — a new deposit field appears, a wallet step updates — we update the relevant FAQ answer before the change goes live. That means what you read here reflects the actual steps in your account right now, not a generic description written months ago.
Every answer comes from the team that runs the account and payment systems. We describe steps as they appear in your account — no assumptions, no borrowed descriptions from other platforms. If a field is labelled a certain way in your account, that is the label we use here.
Payment answers specifically cover bKash and Bank Transfer — the two confirmed deposit routes on m71. We do not give generic wallet advice. Each step names the field or menu item as it appears in the deposit screen so you can follow along without guessing.
When our account or payment team changes a flow, the FAQ entry updates on the same day. You will not find outdated steps here. If you notice a discrepancy between an answer and what you see in your account, report it through live chat and we will fix it promptly.
Where an FAQ answer cannot fully resolve your issue, it points you to the exact support route — live chat or email — rather than leaving you with a vague instruction. Every answer ends with a clear next step if self-service is not enough.
Not every question needs a support agent. This comparison helps you decide whether the FAQ will resolve your issue immediately or whether you should open a live chat. The rule is straightforward: if the answer involves a fixed process — a deposit step, a login route, a navigation path — the FAQ will get you there faster.
The FAQ covers these in full. Follow the named steps in your deposit screen exactly as described. Support is only needed if a transaction has not reflected after the time shown in your account's transaction history.
The FAQ explains the reset path available on the login screen. If the reset email does not arrive or your account is locked, contact support directly with your registered email address and account username.
Navigation between the sportsbook, live casino and slot rooms is covered in the FAQ. Your account wallet balance carries across all sections automatically — no separate top-up is needed when you move between them.
The FAQ describes the withdrawal request steps. If your withdrawal is pending beyond the window shown in your account's transaction history, contact support with the transaction reference number rather than opening a new withdrawal request.
These are the elements of the m71 account experience that come up most in FAQ queries. Knowing where to find each one cuts down the time you spend looking around when you want to deposit, switch sections or check a transaction.
One account balance covers the sportsbook, live casino and slots. When you deposit via bKash or Bank Transfer, the balance is available everywhere — Cricket GoalBet, Live Roulette Prize, Football StrikeZone — without moving funds between separate wallets.
The site is built for mobile browsing. The sports section, casino lobby and account menu are all reachable from the bottom navigation bar on your phone. No app download is required — the mobile browser experience matches the desktop layout in functionality.
Every deposit, withdrawal and game settlement appears in the Transaction History tab inside your account. If a bKash deposit does not appear in your main balance, this tab shows its current status and is the first place support will ask you to check.
Moving from a cricket odds page to the live casino or slot rooms does not require you to log out or reload your session. Your account state, balance and open bets carry through. The section menu at the top of the page handles the switch in one tap.
These are the questions we receive most often through live chat and email. Each answer is specific to how the account, payment and navigation systems work on m71 right now. Read the answer that matches your situation and follow the steps shown in your account.
Go to the Deposit section inside your account and select bKash from the payment options. Enter the amount, then follow the bKash payment steps shown on screen — including the merchant number and your bKash PIN. Once confirmed, the balance appears in your account wallet. Check Transaction History if it does not reflect immediately.
Yes. Your account wallet is shared across all sections — the sportsbook, live casino tables and slot rooms. A bKash or Bank Transfer deposit adds to one balance that you use everywhere. There is no need to transfer funds between a sports wallet and a casino wallet; the section menu handles the switch.
Open Transaction History in your account and check the status listed there. If it shows as pending, allow the processing window shown on that screen. If it shows as failed but the amount left your bKash wallet, contact support via live chat with your bKash transaction ID and the amount so the team can check at their end.
Go to the Withdrawal tab in your account and select Bank Transfer. Enter your bank account number and the amount you want to withdraw. Make sure the name on your bank account matches the name registered on your m71 account — a mismatch is the most common reason a Bank Transfer withdrawal is held for review.
The platform is accessible through your mobile browser — no download needed. Open m71 in any mobile browser and log in. The sports section, casino lobby, account wallet and deposit screens all work through the browser. The bottom navigation bar on mobile gives quick access to each section, including Crash Betboost and Live Poker Action.
Use the section menu at the top of the page. It shows Sports, Live Casino, Slots and other available sections. Tapping any of them takes you there without logging you out or clearing your session. Your balance and any open sports bets remain active while you browse the casino, including games from Habanero and Bigtime Gaming.
Use the Forgot Password link on the login screen. It sends a reset link to your registered email address. Follow that link and set a new password. If the email does not arrive within a few minutes, check your spam folder. If the account appears locked, contact support through live chat with your registered email and username.